[VPN] Strange VPN Problem

[Bill Yazji]

More details needed: 
 
1) what NICs are on the machine?? Wireless, Ethernet, etc.
2) is user using broadband to connect to the net? if so - is there a router?
what kind of ISP connection? PPPoE? 
3) what error message appears when user is disconnected?
 
 
 

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From: vpn-bounces+byazji=psualum.com at lists.shmoo.com
[mailto:vpn-bounces+byazji=psualum.com at lists.shmoo.com] On Behalf Of sunil
Shetty
Sent: Friday, January 09, 2004 1:55 AM
To: vpn at lists.shmoo.com
Subject: [VPN] Strange VPN Problem



Hi All,

We have a user using his Dell Laptop from home and getting disconnected
every 10 minutes. The problem occurs only when the user uses his laptop to
connect , he can connect without problems and dont get disconnected when
using any other system. Have reinstalled the OS (Win2k Prof) , updated with
latest Service Pack(4)and also reinstalled the Nortel Contivity VPN client
(Latest One)... Reduced the MTU Size and also disabled the Dynamic DNS
Update feature of Win2k. Tried all possible mehtods still the user is
getting disconnected in 10 minutes. The user has tried connecting to
different Nortel VPn Switches from the Laptop....Same issue. Its also not
related to Intel Centrino CPU chip causing VPN problems.The user connects to
VPN through Fiberlink.
A hunmle request to suggest any Solution for this. 

Thanks in Advance,

Sam 



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